Refund & Return Policy

Effective Date: August 31, 2026
Website: phytospecbotanicals.com

At Phytospec Botanicals, we pride ourselves on delivering the highest grade Mexican and Brazilian Mimosa Hostilis Root Bark (MHRB) in whole, shredded, and fine-milled powder forms. Due to the botanical nature of our raw materials, we maintain strict quality control and safety standards across all orders.

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1. 30-Day Return Window

We offer a 30-day return policy, meaning you have 30 calendar days from the date your package is delivered to request a return.

To be eligible for a return, your item must meet the following criteria:

• The item must be in its original, unopened, and sealed packaging.
• The vacuum seal, bag closure, or tamper-evident seal must remain completely intact.
• The item must be unused and unworked.
• You must provide the original receipt or proof of purchase from phytospecbotanicals.com.

2. Non-Returnable & Ineligible Items

Due to quality assurance, safety compliance, and contamination prevention, any product bags or seals that have been opened, broken, or tampered with are strictly non-returnable and non-refundable.

Other non-returnable items include:

• Custom bulk or wholesale orders above 10kg (unless defective or damaged in transit).
• Items purchased during clearance or final sale events.
• Products damaged due to improper storage or exposure to moisture after delivery.

3. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival. If your order is damaged during transit, defective, or if you receive the wrong item, contact us within 48 hours of delivery at support@phytospecbotanicals.com.

Please provide:

1. Your Order Number
2. Clear photo(s) of the outer packaging, shipping label, and damaged product/seal
3. A brief description of the issue

Once verified, we will issue a free replacement shipment or process a full refund at no extra cost to you.

4. How to Initiate a Return

To initiate a return for an eligible, unopened item:

1. Contact our support team at support@phytospecbotanicals.com with your order details and reason for return.
2. Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
3. Securely package the item in its original condition and clearly mark the RMA number on the outside package.

Note: Items sent back to us without first requesting an RMA will not be accepted.

5. Return Shipping Costs

• Standard Returns: Customers are responsible for paying their own return shipping costs for standard returns (e.g., changed mind or ordered by mistake). Shipping fees are non-refundable.
• Defective/Incorrect Items: If the return is due to our error (damaged, defective, or incorrect item sent), Phytospec Botanicals will cover all return shipping fees or provide a pre-paid return label.

6. Refunds & Processing Time

Once your return is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund based on seal integrity:

• Approved Refunds: Upon approval, your refund will be processed automatically back to your original payment method within 3 to 5 business days.
• Late or Missing Refunds: If you haven't received a refund yet, check your bank account or credit card issuer first. If 10 business days have passed since approval, please contact us at support@phytospecbotanicals.com.

7. Exchanges

The fastest way to exchange an item is to return the unopened product you have, and once the return is accepted, make a separate purchase for the new item on phytospecbotanicals.com.

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8. Contact Information

For any questions regarding returns, refunds, or order status, please reach out to our dedicated support team:

Email: support@phytospecbotanicals.com
Website: phytospecbotanicals.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)